Your complainants are provided with three easy ways to file their noise concerns and inquiries:
Complaint collection features voice-to-text transcription and automated data parsing.
As complaints are received they automatically feed and populate in realtime a dedicated, secure, online database. Each complaint generates its own “web-ticket” to simplify tracking and follow-up.
Follow the status of every complaint received as well as communications and interactions with every complainant. Easily enter comments and directions to staff to facilitate complaint closeout and resolution.
Each distinct household or address filing a complaint is geo-coded and mapped to quickly and accurately identify noise sensitive areas and trends. Active GIS maps allow users to pan, zoom and drill all the way down to the roof-top level to see the individual complaint data.
Database driven charts, graphs and maps are updated in realtime to provide a snap-shot view of complaint volumes, noise sensitive areas, frequent callers, etc. Dashboard widgets can be customized to display any complaint-based information.
Complaint Box Reports can be generated for any database input field and automatically distributed to an endless number of email recipients.
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