Complaint Box Intelligence™
Intelligent airport noise complaint management.
CBI turns complaint data into structured insights that help airport staff understand community concerns, identify patterns, and respond more effectively.
AI features of Complaint Box Intelligence™ are patent pending.
What CBI does on every complaint.
CBI organizes each complaint in context and provides structured intelligence to help airport staff review complaints more efficiently.
Plain-language summary
A clear, neutral summary that helps staff quickly understand the complaint.
Issue classification
Standardized complaint categories that help airports compare complaint activity over time.
Complaint severity
Helps staff understand the nature and seriousness of the reported event.
Complaint sentiment
Provides additional context about the tone and character of the complaint.
Household-level insights
Connects related complaint activity to help staff understand recurring concerns.
Changes over time
Highlights meaningful changes in complaint activity over time.
Hotline analysis
Helps turn hotline calls into structured complaint information for staff review.
Caller context
Provides additional context to help staff understand the nature of a caller’s concern.
What CBI sees across the dataset.
Beyond individual complaints, CBI helps airport staff see broader patterns and the context surrounding community concerns.
Emerging areas of concern
Highlights geographic patterns and areas receiving increased complaint activity.
Community sentiment
Helps staff understand changes in the tone and character of community concerns.
Complaint patterns
The hours and days when complaint activity concentrates.
Operational context
Connects complaint activity with the operating context surrounding reported events.
Community impact insights
Shows how complaint activity relates to operating conditions, giving airports context for outreach, communications, or operations.
Recurring complaint insights
Identifies repeat households and meaningful changes in their complaint activity, providing context for staff follow-up.
Unusual activity alerting
Identifies unusual safety and security issues and alerts staff the same day.
How airports use it.
Operations
Inform runway use, departure procedure, and traffic flow decisions with the community impact data they actually produce.
Community engagement
Reach out to households early, with context, and keep your community clearly informed.
Leadership reporting
Daily airport-facing AI summaries, with monthly and quarterly reports prepared by PlaneNoise staff using our reporting engine.
Live today, and expanding.
CBI is in production at airports and heliports across the U.S. and Canada, with new facilities coming online through the year. Talk to us about adding yours.