Introducing Complaint Box Intelligence™
A new era for airport noise complaint management.
Complaint Box Intelligence turns a stream of individual reports into a clear, current picture of community concerns.
From individual reports to community intelligence
-
Capture
Every voice. Every channel.
-
Correlate
Put every report in context.
-
Analyze
AI finds patterns not typically seen.
-
Understand
Turn complex data into clear intelligence.
Built for how airports actually engage their communities.
Three connected capabilities, working together — from the moment a complaint is filed to the moment a neighborhood feels heard.
Capture every voice
Multi-channel intake — mobile app, hotline, webform, and third-party integrations — automatically transcribed, parsed, and routed into a secure record.
Understand what they mean
CBI turns complaint data into structured insights that help airport staff understand community concerns and identify patterns requiring attention.
Engage with confidence
Daily airport-facing summaries and immediate complainant confirmations — so engagement is timely, transparent, and measurable.
Complaint Box Intelligence™
From data stream to decision support.
CBI reviews complaint data in a whole new light — surfacing trends, identifying patterns, and giving airports something they can actually use to talk with their neighbors.
- Structured complaint analysis that helps staff understand the nature and context of each complaint.
- Household-level insights that reveal recurring complaint activity and changes over time
- Operational context surrounding complaint activity
- Daily airport-facing summaries that help staff identify patterns and emerging concerns.
In use at airports across the United States, from commercial airports to single-runway fields.
The platform behind it all.
Complaint Box® has been the operating backbone for airport noise programs since 2007 — a complete, secure, cloud-based system for collecting, investigating, and reporting on noise complaints. Alongside it, Flight Log™ answers the other half of the question: what actually flew.
Complaint Box®
Secure cloud database, real-time dashboard, GIS maps, automated reporting, response module, and NOMS integration. Each client gets a dedicated environment.
Explore the platformSmart Receipt™
Automatically correlates each complaint with the most likely aircraft track, complete with a GIS-mapped, complainant-friendly receipt page.
Flight Log™
An automated daily record of every operation at your facility. Use it to ground complaint responses in what actually flew — or on its own for operations and route monitoring.
Ready to see your complaint data in a new light?
We’ll walk you through Complaint Box Intelligence with a live look at how it works on a real airport’s data.