Complaint Box® Platform
Complete noise complaint management, in one secure system.
Cloud-based intake, investigation, response, database, and reporting — purpose-built for airports and heliports, in operation since 2007.
Capture complaints from every channel.
Mobile App
Complaint Box Mobile™ for iOS and Android — branded for your airport, with one-tap submission.
Hotline
Dedicated toll-free or local noise complaint number. Calls are recorded, transcribed, and organized for staff review. AI analysis is available when enabled.
Webform
Customized, fully branded webform — ready to link from, or work with, your airport’s website.
Platform capabilities.
Real-time secure database
Each client’s data is kept separate and secure. Each complaint generates its own record.
Customizable dashboard
Real-time charts, complaint volumes, frequent callers, and noise-sensitive area widgets.
Active GIS maps
Geo-coded complaints, pan/zoom/drill to rooftop level, identifies trends and sensitive areas.
Smart Receipt™ Add-on
Identifies the most likely aircraft behind each complaint — with a GIS-mapped, complainant-facing page.
Response module
Airport-approved response templates that give complainants additional detail about their complaint, curated and issued by airport staff.
Complainants who provide an email address receive an automatic acknowledgment. With Smart Receipt™, it can also include a link to their personal Smart Receipt showing the likely aircraft.
Branded reporting
Monthly and quarterly reports in your airport’s branding, prepared by PlaneNoise.
NOMS integration
Front-end to industry-standard NOMS databases, eliminating duplicate data entry.
Track to resolution
Manage every complaint from receipt through investigation to closeout.
Flight Log™ integration
Pair Complaint Box with Flight Log so staff can review complaints alongside the day’s flight record.
Security and privacy, by default.
Airports are trusting us with resident names, addresses, and voices. We treat that as the obligation it is — and we’re candid with clients about exactly which controls are in place.
Separate client data
Each client’s complaint data is kept in its own database, separate from every other client.
Encrypted connections
Your data is encrypted whenever it travels between you and our platform.
Data minimization
When AI analysis is enabled, identifying information is removed before complaint data is sent for AI analysis. The AI analyzes the complaint — not the complainant.
Data protection agreements
We provide every client with a formal data processing agreement, and our AI partner does not use client data to train its models.
Nightly backups
Client data is backed up every night and stored securely off-site.
Monitoring and alerts
Our systems are monitored, and our team is alerted automatically when something needs attention.
Our security program is aligned with the NIST Cybersecurity Framework, and we’re happy to share details with prospective clients.
Nearly two decades of refinement, with intelligence on top.
Complaint Box is the platform 29 airports and heliports rely on. Pair it with Complaint Box Intelligence for the full picture.